meritvault Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At meritvault, your satisfaction guides everything we do. We take pride in the freshness of our grocery offerings and the reliability of our kitchenware, and we want you to feel confident each time you order from us. Should a purchase ever fall short of your expectations, our team is ready to assist through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be physically returned. However, if any perishable item reaches you damaged, spoiled, past its expiration date, or compromised during transit, you qualify for an immediate full refund or a free replacement (clear photographic proof required within 48 hours of delivery).

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Non-Returnable Items

The following items cannot be returned under any circumstances:

• Final sale items (clearly labeled as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items damaged as a result of improper customer storage, mishandling, or failure to follow product care instructions;
• Returns requested beyond the 30-day window without prior written authorization from meritvault.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Email our customer support team at [email protected] with your Order Number, the specific item(s) you wish to return, and the reason for the return. For damaged or spoiled items, please attach clear photos of the issue and the packaging.
2. Receive RMA & Instructions: Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Write your RMA number clearly on the outside of the shipping box (do not write directly on the original product packaging).
4. Ship Back: Drop off the package using a trackable shipping method to the return address provided in your RMA email.

Note: Returns sent without a valid, pre-approved RMA number may encounter significant processing delays or be refused upon receipt.

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Refund Processing & Timelines

• Inspection & Processing: After your return arrives at our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a meritvault error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please contact us right away:

• Perishable Items: Reach out to us within 48 hours of delivery.
• Non-Perishable Items: Reach out to us within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have any questions about a return, the status of a refund, or our return process, please contact our support team directly:

• Official Business Name: meritvault
• Customer Support Email: [email protected]
• Customer Support Phone: 14847941454
• Physical Business & Return Address: 503 S 4th Street, HAMBURG, PA 19526, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST